Below, you’ll find answers to some of our most frequently asked questions.
How many waterpark passes come with each room?
Every suite comes with 4 waterpark passes, except for the Loft Family suite, which comes with 6 waterpark passes.
Can you purchase additional waterpark passes?
You are guaranteed to purchase up to 2 more passes at $10+tax per person and up to 4 more with the Loft Suite at $10+tax per pass. Additional passes are based on availability and are sold at full price.
What are the waterpark hours?
The waterpark is open by 9am Friday - Monday. During school in-sessions, the park closes early on Mondays and all day Tuesdays for maintenance. The park is open by 4pm on Wednesdays and Thursdays. The park closes between 9 and 10pm. Please refer to our waterpark calendar for hours on a specific date.
Can someone come swimming just for the day?
We do sell waterpark passes, but please call ahead for availability. Day passes are $24.95+tax per person. During school sessions, we have a ½-day special Sundays after 12pm, Wednesdays and Thursdays after 4pm and Fridays after 3pm in which passes are $14.95+tax per pass.
Does everyone need a pass even if they are not swimming?
We have chaperone passes that are free of charge if you are just watching but will not be in the water. Children ages 3 & under are also free and do not require a waterpark pass.
Can you swim before check-in or after checkout?
Yes, check-in is at 4pm for the rooms but you may come as early as 1pm to use the waterpark (depending on the waterpark hours that day). Checkout is 11am but you may still swim after checkout until the waterpark closes.
Do you have lockers and are towels available?
Yes, lockers are available for .25 cents and towels are available as well.
How old do you have to be to purchase a waterpark day pass?
You must be at least 16 years old to purchase a pass and be in the waterpark without adult supervision.
Do you have life jackets?
We do have a limited amount of life jackets that are free of charge to use.
Do you allow food & drinks in the waterpark?
We do not allow any carry-ins or coolers, but we do have a concession stand in the waterpark with a limited menu and drinks.
Do you have smoking rooms?
All of the rooms at Tundra Lodge are non-smoking.
Do you have adjoining rooms?
We do not have any adjoining rooms, but we may be able to have your rooms close together. Please request this at the time of reservation.
Do your rooms have refrigerators & microwaves?
Yes, every room has a microwave, refrigerator, coffee maker, hairdryer, iron and ironing board.
Do you allow pets?
We do not allow pets, but we will be more than happy to find the nearest kennel to accommodate your pet.
Do you have a breakfast buffet or continental breakfast?
Yes, you can purchase our breakfast buffet on Saturday & Sunday mornings. We have a continental breakfast every day of the week for a small fee.
Do you have Internet access?
Yes, we have FREE wireless high-speed Internet access throughout the resort!
What is the temperature of the water?
The water temperature is a warm 82 degrees.
Do you have a shuttle?
We do not have a daily shuttle but would be happy to arrange transportation for you. We do have a shuttle to/from the Green Bay airport. Please contact us to arrange shuttle.
Will my reservation be held for late arrival?
As long as you have secured your reservation with a valid credit card, we will hold your room for late arrival. If you are not here by 6pm on your arrival day, we will authorize your credit card in order to continue holding your reservation.
Do you allow late checkout or early check in?
These requests are based on occupancy. We will do our best to accommodate but these may not always be available.
How old do you have to be to rent a room?
21 years old.
What is the cancellation policy?
A $25 processing fee will apply to all weekend reservations and other high demand periods such as Spring Break, Winter Break, etc. Less than a 72-hour notice will result in the cost of the full night's stay. For Home Packer Games, reservations are non-cancellable, non refundable and a deposit for the full amount is taken at time of booking.
Do you have a fitness center?
Yes, we have a fitness center on the first floor with treadmills, an elliptical machine, bench press, bicycle and free weights. It is open 5am-11pm.
Do you have guest laundry onsite?
Yes, we have 2 washers and 2 dryers available for guest use. These are located on the 3rd floor east wing. It is $1.00/wash and $1.00/dry per cycle. We have laundry detergent and dryer sheets for sale in our gift shop.
